FAQ

Frequently Asked Questions

Everything you need to know

What exactly do you do?

We look after your home while you are away.
This includes regular visits, checking AC and water systems, monitoring overall condition, and ensuring everything stays safe, fresh, and functioning.

How often do you visit?

You can choose what works for you:

  • One-off visit
  • Twice per month (Regular Care)
  • Weekly visits (Premium Concierge)

What happens during a visit?

Each visit includes a full property walkthrough:

  • AC & thermostat check
  • Water system check (taps, flushing, leaks)
  • Airing and ventilation
  • Plant watering
  • Mail & package collection
  • General condition check

You will receive updates after every visit.

Will I receive updates?

Yes. After every visit, we send:

  • Photos
  • A clear status update
  • Immediate notification if anything needs attention

Everything is shared via WhatsApp for simplicity.

What if something goes wrong?

If we identify an issue, we inform you immediately and can coordinate the solution on your behalf - from maintenance to access arrangements.

Can you handle maintenance or deliveries?

Yes. We can coordinate access for maintenance, receive deliveries, and oversee services while you are away.

Do I need to commit to a plan?

No. You can start with a one-off visit.
Ongoing plans are available for regular care and complete peace of mind.

How do I give you access to my property?

We arrange access in a way that suits you - keys, building management, or other secure methods.
All access is handled with discretion and care.

Is my home safe with you?

Yes. We operate with complete professionalism, discretion, and consistency.
Your home is treated with the same level of care we would expect ourselves.

What areas do you cover?

We operate across Dubai.

What is included in your Power of Attorney services?

We act on your behalf in Dubai for:

  • Property matters
  • Vehicle-related services
  • Business and administrative processes

All handled professionally and discreetly.

Do you set up Power of Attorney?

We guide you through the process and work with trusted partners where required.
Once in place, we can act on your behalf.

Can you customise services?

Yes. Every home and situation is different.
If you need something specific, we’ll tailor the service to you.

How do I get started?

Simply message us on WhatsApp or contact us through the website.
We will understand your needs and arrange everything from there.